aiay9 Privacy Policy

aiay9 ("we", "us", or "the platform") operates a trusted online casino and betting service for players in Bangladesh. This Privacy Policy ("Policy") explains how your personal information is handled when you use the aiay9 website (aiay9.cam).

By using this platform, you are considered to have accepted the terms of this Privacy Policy. If you disagree with any part of this policy, please refrain from using the service.

This policy should be read together with aiay9's Terms and Conditions and Responsible Gaming policy.

2.1 Registration Information

When you create an account on aiay9, we collect the following information:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and username
• Mobile number
• Password (stored in encrypted form)
• Preferred payment method details (bKash, Nagad, Rocket, or bank account number)

2.2 Usage and Transaction Information

The following information is collected automatically while you use the platform:

• Gaming history, bet amounts, and results
• Deposit and withdrawal transaction records
• Session duration and active time on the platform
• Promotion and bonus usage history

2.3 Technical Information

Information collected automatically from your device and internet connection:

• IP address and approximate geographic location
• Browser type and version
• Device type (mobile, tablet, desktop)
• Operating system
• Cookies and session tokens
• Referrer URL (the page you came from)

2.4 Identity Verification Information

Where applicable, we may request a copy of your identity document or other verifiable records for account verification and fraud prevention purposes. This information is stored with the highest level of security and is used only for internal verification processes.

3.1 Service Operation and Improvement

Your collected information is used for the following purposes:

• Creating and managing your account
• Processing deposits, withdrawals, and other financial transactions
• Delivering gaming services without interruption
• Activating and managing bonuses and promotions
• VIP program management (three tiers: Bronze, Silver, Gold)
• Providing 24/7 Bengali live chat support

3.2 Security and Fraud Prevention

Your information is used to ensure the overall security of the aiay9 platform and to prevent misuse, fraud, and money laundering. This includes detecting multiple accounts, monitoring unusual transactions, and verifying account security.

3.3 Communication and Notifications

Using the contact information you provided, we may send you the following messages:

• Transaction confirmation notifications
• Account security alerts
• Information about promotions and special offers (if you have given consent)
• Notifications of important changes to the service

You can unsubscribe from promotional emails at any time. However, transaction and security-related messages cannot be turned off, as they are an integral part of the service.

3.4 Analytics and Development

We use aggregated (non-personal) data analysis to improve platform performance, make decisions about launching new games and services, and enrich the user experience.

4.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. aiay9 uses the following types of cookies:

• Essential cookies: To maintain login sessions and ensure the core functionality of the platform.
• Functional cookies: To remember your preferences (language, game category).
• Analytics cookies: To monitor user behavior and improve the service.
• Security cookies: To detect fraud and keep your account secure.

4.2 Cookie Controls

You can manage cookies by changing your browser settings. Please note, however, that disabling essential cookies may disrupt the full functionality of the platform and may cause issues when logging in to your account.

5.1 Sharing Information with Third Parties

aiay9 does not sell your personal information to third parties for commercial purposes. However, for operational reasons, information may be shared in the following limited circumstances:

• Payment processors: With bKash, Nagad, Rocket, and banking partners to complete transactions.
• Game providers: With Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and other software providers to ensure gaming services.
• Technology services: With cloud hosting, cybersecurity, and software service providers.
• Legal authorities: In the case of a lawful order or legitimate investigation.

Any third party is contractually bound to maintain the confidentiality of your information.

5.2 Legal Obligations

We may disclose information due to legal obligations in the following circumstances:

• To comply with a court order or valid legal process
• To comply with anti-money laundering regulations
• To assist in national security or serious crime investigations
• To protect the legal rights of aiay9 or its users

5.3 Business Changes

If there is a significant change to the business structure of aiay9 at any time (such as a merger or acquisition), your information may be transferred to the new authority. We will notify you before such a change, and your information will remain protected under the same policy.

6.1 Technical Security

aiay9 uses industry-standard security technology to keep your personal and financial information safe:

• SSL encryption: All data transmissions are handled through encrypted connections.
• Encrypted storage: Sensitive information (passwords, payment details) is stored in encrypted form.
• Firewall and intrusion prevention: Multiple layers of security are used to block unauthorized access.
• Regular security audits: Periodic audits are conducted to identify and address system vulnerabilities.

6.2 Access Controls

Only authorized personnel can access your information, and only to the extent required by their job responsibilities. All staff have signed confidentiality agreements and are trained in data protection.

6.3 Response to Security Breaches

If a data breach occurs that could pose a risk to your rights and freedoms, we will notify affected users as quickly as possible and take immediate steps to minimize harm.

7.1 Active Accounts

While your account is active, we store all necessary information. This information is used to provide you with uninterrupted service and an accurate transaction history.

7.2 After Account Closure

Even after your account is closed, financial records and identity verification information may be retained for a defined period to meet legal requirements. Once that period ends, the information is securely deleted.

7.3 Information Eligible for Immediate Deletion

If you withdraw consent for marketing communications, your marketing preferences are updated immediately. General data collected for promotional and analytics purposes is cleared periodically.

8.1 Right to Access and Correct Information

You have the right to view any personal information held in your aiay9 account and to correct it if needed. If any information is incorrect or outdated, please contact our support team.

8.2 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. Please note, however, that some information subject to legal obligations may not be possible to delete.

8.3 Right to Object to Processing

You may object at any time to marketing communications and non-essential analytics activities. Your request will be acted upon as quickly as possible.

8.4 Right to Data Portability

You may request to receive the information collected about you in a structured, commonly used format. For this request, please contact our customer service team via live chat or email.

9.1 Age Restriction

aiay9 services are for persons aged 21 and above only. We do not intentionally collect any information from minors.

An age verification process applies at the time of registration. If we become aware that a minor's information exists in an account, that account will be closed immediately and the relevant information will be deleted.

Parents are requested to contact [email protected] immediately if they suspect their child is using this platform.

10.1 How Updates Are Made

aiay9 may periodically review and update this Privacy Policy. For any significant changes:

• The "Last Updated" date at the top of the page will be changed.
• For significant changes, a notification will be sent to your registered email.
• If you continue to use the platform after a change, you will be considered to have accepted the new policy.

We recommend that you review this page regularly.

Privacy Inquiries

If you have any questions, requests, or complaints about this privacy policy, please contact us. Our support team is available 24/7 to assist you in Bengali.

You can also find information about account restrictions or self-exclusion on the Responsible Gaming page. For general support, visit the FAQ page.